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![]() Both my shower and sink had broken hot water. I was only able to do one of those things. After a long day on the road, all I wanted to do was take a warm shower, get a drink in the bar, and get a good night's sleep. Unfortunately, that wasn't all that was off. This property had an additional deposit, which was unusual from my Hilton experience, but not totally unheard of. A hot chocolate chip cookie and a warm face. ![]() Should your travels return you to our area in the future, we would love nothing more than to welcome you back for an all-around improved experience.When I checked in, I got the normal Hilton "warm-fuzzy" feeling. We’re always happy to try and accommodate our guests to their utmost satisfaction and wish we had a chance to fully impress while you were still with us. Please know that if you ever have a concern that is affecting your overall comfort, we encourage you to reach out and contact a team member to alert us to your issue. We regret that you encountered some disappointment with the cleanliness of your guest room. We take great pride in serving our guests with only the highest standard of personalized care and appreciate this recognition, especially considering there were aspects of your overall experience that fell short of your expectations. We were delighted to see that the welcoming hospitality and courteous service of our team members was a true highlight of your stay. Thank you for choosing to stay with us for your recent family stay in the Salt Lake City area.
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